The client is an internationally renowned health system with operations across the globe and is a trusted healthcare partner in local and regional markets.

Business Case

The client had developed a comprehensive digital transformation strategy to implement a range of impactful digital health solutions to increase patient engagement and improve caregiver enablement. To implement the strategy, the client needed a technology partner who could implement a significant percentage of the digital use cases using a ready-to-deploy platform.

Approach and results

The client engaged Damo Consulting to evaluate several Health Cloud platforms that had emerged in recent years. The Health Cloud platforms were integrated sets of digital enablement tools and technologies with common data models, standard API interfaces, and a robust in-built security and compliance framework designed for healthcare enterprises. Many of the cloud platform providers had also developed robust partner ecosystems with ready-to-deploy “last mile” solutions that corresponded with many of the identified digital use cases. However, there were also significant differences among the platform providers in terms of the technology stacks, maturity level of capabilities, pricing models, and more.

Through a detailed assessment of platform capabilities and features along with in-depth discussions with technology provider executive leadership and site visits, we were able to assist our client in a thorough assessment of the strengths and issues associated with each platform. The key insight from the exercise was that no single platform vendor had a complete set of capabilities that could effectively take on the deployment of the client’s digital roadmap. However, by applying a rigorous evaluation framework and assessment, we were able to provide the client with a set of recommendations on possible deployment options using one or more of the platforms.