Transforming Patient Experience – Standardizing And Optimizing Contact Centers At A Large Heath System
CASE STUDY Transforming Patient Experience Standardizing and Optimizing Contact Centers at a Large Health System Sentara Health faced challenges in delivering a consistent patient experience across fragmented contact centers. After developing the Clinical Access Center, Sentara continued to partner with Damo to unite its remaining stand-alone contact centers and improve the overall patient experience, efficiency, […]
How Damo helped an integrated not-for-profit healthcare delivery system develop four enterprise patient journey maps in three months
CASE STUDY HOW DAMO HELPED AN INTEGRATED NOT-FOR-PROFIT HEALTHCARE DELIVERY SYSTEM DEVELOP FOUR ENTERPRISE PATIENT JOURNEY MAPS IN THREE MONTHS A large not-for-profit integrated healthcare delivery system on the East Coast focuses on innovation and creating exemplary healthcare experiences. Damo has been a long-time advisory partner and understands the health system’s strategic vision well. Damo […]
How Damo helped Sentara develop an enterprise CRM strategy and roadmap in three months.
CASE STUDY How Damo helped Sentara develop an enterprise CRM strategy and roadmap in three months Customer experience is the current battleground in healthcare. Like many leading healthcare organizations, Sentara needed to reimagine their customer experience and engage their customers more compellingly. Sentara Healthcare is a large not-for-profit integrated healthcare delivery system on the East Coast with […]
How Damo helped Geisinger Health with a multi-year digital transformation program
CASE STUDY How Damo helped Geisinger with a multi-year digital transformation program Geisinger Health System (GHS) is a regional health care provider to central, south-central and northeastern Pennsylvania. Headquartered in Danville, Pennsylvania, Geisinger services over 3 million patients in 45 counties. Starting 2019, Geisinger has been on a multi-year enterprise digital transformation journey to transform patient […]
How a large integrated non-profit health system used digital maturity assessment to drive an enterprise digital roadmap
CASE STUDY PRISMA HEALTH How a large integrated non-profit health system used digital maturity assessment to drive an enterprise digital roadmap Prisma Health is a large non-profit healthcare system in the southeast with nearly 30,000 team members, 270 physician practices, about 20 acute care and specialty hospitals, and two affiliated medical schools. Learn how Damo […]
How Damo helped a large integrated non-profit health system develop an enterprise digital transformation roadmap
How Damo helped a large integrated non-profit health system develop an enterprise digital transformation roadmap Wanted to build integrated digital health platforms to improve virtual care The client worked on a strategy to build an integrated system that provides comprehensive care within a defined framework of patient care across community-based care, acute care, and post-acute […]
Developing a vendor governance model for digital transformation for implementing a CRM solution
Developing a vendor governance and operating model for digital transformation for implementing a CRM solution Key points: a multi-year digital transformation program, enterprise-wide CRM implementation, need for multiple solution providers, a robust foundational blueprint for vendor governance The need for a vendor governance model to implement and maintain CRM solutions Client: A large regional physician-led […]
Designing a transformational solution for improved patient engagement in outpatient care
Designing a transformational solution for improved patient engagement in outpatient care Designing a transformational solution for improved patient engagement in outpatient care Key points: 6 months; 60 technical and functional requirements; a best-in-class solution approach for implementing the patient contact center transformation objectives Improve patient engagement to deliver superior outpatient care: Client: A large regional […]
Damo helps premier NYC health system with board approval for a multi-phase enterprise digital roadmap
Damo helps premier NYC health system with board approval for a multi-phase enterprise digital roadmap The client is a premier health system and academic medical center based in New York that services over 3 million patients and employs over 30,000 associates. Background: The client had undertaken a telehealth program in response to the COVID-19 pandemic […]
Damo helps large health system with enterprise digital roadmap implementation
Damo helps large health system with enterprise digital roadmap implementation The client is a large integrated health system that is widely recognized for the development of innovative care delivery models. Background: The client had undertaken a multi-year multi-phase approach to digital transformation that included core IT functions and a range of patient-facing initiatives. The system […]
