Case study

Damo helps premier NYC health system with board approval for a multi-phase enterprise digital roadmap

The client is a premier health system and academic medical center based in New York that services over 3 million patients and employs over 30,000 associates.

Background:

The client had undertaken a telehealth program in response to the COVID-19 pandemic and was looking at multiple digital front door and patient communication initiatives to serve the needs of patients and caregivers. The client engaged Damo Consulting to develop a detailed roadmap of initiatives that would align with the enterprise digital transformation needs and position the system to compete more effectively in their markets.

Approach and results:

Working closely with the executive sponsor and the patient experience transformation office, Damo’s senior consultants carried out a comprehensive current state assessment to evaluate the client’s internal priorities as well as the competitive marketplace to develop a multi-phase roadmap for digital patient engagement. The specific aspects of the engagement included:

  1. Detailed assessment of the competitive landscape in terms of known digital initiatives and technology architecture choices.
  2. Internal survey covering over 150 leaders across the enterprise on broad priority areas and individual digital health programs.
  3. 1:1 interviews with the executive leadership of the enterprise.

By leveraging our work with large-scale digital transformation in similar enterprise and our proprietary research platform DamoIntelTM, we were able to:

  • Rapidly identify high-priority marketplace priorities,
  • Align them to the client’s specific context, and
  • Develop price benchmark data that informed a comprehensive digital strategy and investment at the board level for implementation approval.

Over an 8-week period, Damo helped define and validate a set of 35 initiatives for the digital roadmap, including high-level budgets and a business case for a multi-year financial commitment. To implement the roadmap, Damo recommended an org model and structure for effective governance and acceleration of the roadmap.

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THE HEALTHCARE DIGITAL TRANSFORMATION LEADER

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THE HEALTHCARE DIGITAL TRANSFORMATION LEADER

Join the digital healthcare revolution. Stay on top of the latest news, trends, and insights with Damo Consulting.

Sign me up for the latest news, trends, and insights from Damo.

THE HEALTHCARE DIGITAL TRANSFORMATION LEADER

Join the digital healthcare revolution. Stay on top of the latest news, trends, and insights with Damo Consulting.