Three Pillars of a Successful Digital Transformation Strategy
How you execute your healthcare digital transformation roadmap can define or deviate your digital transformation journey from its goals. Every year, healthcare organizations get onboard digital transformation journeys to improve patient access, virtualize patient engagement and care delivery, and reduce operational costs for their organizations. They develop enterprise-level strategies and roadmaps to secure funding for multi-year transformation […]
How Sentara is managing the governance for all its digital initiatives
https://www.youtube.com/watch?v=xaOkG7rCRz0 Q: Can you talk to us about how you’re managing the governance for all of your digital initiatives? What’s your org. structure? How do you go about making the investment? Is there a pool of funds that you know that’s signed-off of the border? Timothy: That’s probably a full hour topic on that front! I spent […]
How is Virtua Health factoring in its populations expectations from a digital enablement standpoint
https://youtu.be/ssE0wnoC1AY Q. Given those priorities, how are you, as Chief Digital Transformation Officer, directing your investments? How are you factoring in these significant differences in your populations and their expectations from a digital technology enablement standpoint? Tarun: One hundred percent. Within the priorities in our Digital Transformation Office, I will quote a formula that we stole from […]
St. Luke’s Health is using data and analytics to drive access-related initiatives.
https://youtu.be/hfZj6S79I64 Q: With regard to data analytics, can you share one or two examples of how you’re using data and analytics to drive access-related initiatives? Reid: We are a developing nation in this state. We are fast followers and love to learn and glean from others. It’s not unique to us but we are data-rich and in […]
How St. Luke’s is setting up its IT infra & foundational platforms to drive digital engagement?
https://youtu.be/GMYNqTSDP7s Q: How are you setting up your whole IT infrastructure and your foundational platforms to drive digital? You’re an Epic shop, so that’s key but what else drives a successful digital engagement? Reid: A couple of things come to mind. We have a cloud forward strategy. It’s not cloud-first. It’s not cloud-only. It’s just that we […]
How do you approach tech choices for digital transformation when it comes to risks? (Duke Health)
https://youtu.be/9r3ybJrh7tA Q: How do you approach technology choices for your transformation especially when it comes to the risks? Matthew: That’s a question that, candidly, I wrestle with every single day. We have invested significantly in our EHRs – both, dollars and effort. We have a very mature installation of enterprise EHR but it’s our transaction tracking and […]
Reid Stephan talks about their application solutions at St. Luke’s Health.
https://youtu.be/M9bnE4lWNpA Q: Can you talk about the application solutions? You are Epic first but how do you choose when enabling these digital features and functionalities that your consumers demand? Reid: We have a Strategic Technology Investor Committee and our three pillars of our backbone assets. We have Epic for our EHR. There’s Microsoft, which runs our desktop […]
Duke Health: Chatbots for clinical chats or administrative context for patient access
https://youtu.be/CjR-CxtZckU Q: You also mentioned the chatbots. Have you used them more in the context of clinical chats or in the administrative context to enable access and provide patients with information on self-service tools? Or are you doing both? Matthew: This is a great question! We’re in the relatively early stages of implementing our chatbot and we’re […]
Duke University Health System’s top foundational platforms, technology and digital strategy
https://youtu.be/-K6pHT7FSfg Q: With regard to the last foundational platform — remote monitoring — in the context of a chronic disease, where most of the deployments have been from RPM standpoint, how has it worked thus far? Any learnings you’d like to share? Matthew: We’re taking an approach that RPM has two really big buckets. The first bucket […]
How does St. Luke’s Health measure its investments in its digital health programs? Common metrics.
https://youtu.be/N26NbedmPe4 Q: Can you share a little bit about what are some of the common metrics that you track when trying to understand whether your investments in those programs are meeting expectations? Reid: It’s really the pedestrian ones that you would expect. We look at active MyChart users, meaning they’ve logged on some time in the previous […]
