How is St. Luke’s addressing providers’ and caregivers’ expectations with digital transformation
https://youtu.be/7uPC8XBvlBQ Q: What about providers and caregivers? What about their expectations? How are you addressing those? Reid: Well, they’re fatigued and they’re tired. What I hear most from providers is, “I just want to treat patients. I just want to talk to my patients.” I go see my provider. He knows my role in the organization and […]
Duke Health’s CRM journey and its focus areas with the CRM platform
https://youtu.be/nNzHxuDWpd8 Q: Where are you in your CRM journey? What are your focus areas with the CRM platform? Matthew: We’ve implemented an enterprise level CRM in our marketing strategy. So, that was our first stretch into CRM many years ago. Since then, at our Duke Clinical Research Organization, a large CRO, we have an installation of the […]
How does Virtua Health make technology choices for driving their digital initiatives
https://youtu.be/M7Mzowo2SuA Q. There are literally thousands of solutions to pick from once you’ve designed the experience. Right from the native EHR system and nimble young startups to enterprise class tech firms and everything in between. How do you make that choice? Tarun: Especially given that the frothiness of the investment market has normalized for now, I can […]
How does being a Payvider drive Sentara’s technology priorities for its CIO
https://www.youtube.com/watch?v=Whoc-D06KAg Q: You bring a unique perspective to your role as the CIO. Can you share some of the unique needs of an entity like Sentara? Many would refer to it as a payvider network, a payer and a provider). And from your perspective, how do these drive your technology priorities as a CIO? Timothy: I experienced […]
How does Mount Sinai approach its platform choices to create a seamless consumer experience
https://www.youtube.com/watch?v=MEHwwb5cXpw Q. When you look at your tool and platform choices, there is a plethora of options out there. How you approach these platform choices to create a seamless patient experience? Do you have an Epic-first policy to go with or do you evaluate tools on a case-by-case basis? Kristin: I always think about the overall Epic […]
What are the immediate priorities for Mount Sinai in their evolution into a hybrid model of care
https://www.youtube.com/watch?v=q5YUa_P1soE Q. What does your digital strategy at Mount Sinai look like? Can you share your top priorities for enterprise digital transformation? Kristin: Everyone is aware of the pace at which technology and digital is transforming health care. It’s just accelerated exponentially, especially with COVID. Given the number of ways of doing business, today, we have to […]
Mount Sinai has a large part of its application’s estate on the cloud. What does that mean
https://www.youtube.com/watch?v=IY–vnrSChg Q. Are you moving your EHR, for example? Can you talk a little about what that means? Kristin: We’ve gone through our application portfolio and reviewed which applications would be a light lift to move to the Cloud versus a heavy lift. Now, there are some applications that, today, are not ready to be moved to […]
Is healthcare in a very early stage of cloud migration as a sector, as a provider
https://www.youtube.com/watch?v=ZNn8ehOZYao Q. You would be one of the pioneers, you know, and at the front end of this cloud migration wave from the point of view of health systems and health care providers. What does that feel like? Kristin: We’ve seen the financial services and other sectors that have already made this transition. When I speak with […]
Where does your core transformation platform for the health sys fit in your cloud and CRM journeys
https://youtu.be/-WZTj3Y_lCA Q: You referred to Cloud and CRM. Can you tell us where you are in your Cloud transformation, migration and CRM journeys? In that context, where does your core transaction platform for the health system, Epic, fit in? Timothy: Great question! We’ve focused on getting those Tier-one platforms and EMR such as, Epic, on the provider […]
How do you parse through enterprise-class technology companies
https://www.youtube.com/watch?v=hhcCp9opMoM Q: Now you have an EHR vendor, Epic, and the opportunity to work with enterprise class technology companies, Microsoft, ServiceNow, Salesforce etc. There’s also this growing ecosystem of digital health startups that are bringing a lot of innovation to the table. How do you parse through this landscape as a CIO, managing the risks yet […]
