From Pilot to Production: Deploying Voice Agents Across Healthcare & Pharma

Thursday, 16 April 2026 · 10:00 – 11:00 AM ET

Most healthcare and pharma organizations have experimented with Voice AI—but few have successfully scaled it beyond pilots.

In this webinar, BigRio explores how leading organizations are moving from isolated voice pilots to enterprise-grade Voice AI deployments that execute real workflows, integrate with core systems, and deliver measurable operational ROI.

Learn why traditional voice bots plateau in value—and how agentic voice agents are redefining access, revenue cycle, and care operations across healthcare and life sciences.

Why This Webinar Matters

Many Voice AI initiatives fail because they focus on call deflection instead of task completion.

Common challenges include:

Voice agents that route calls but don’t resolve work
Limited integration with EHR, CRM, scheduling, and billing systems
Handoffs that restart work for staff instead of reducing workload
Governance and compliance slowing down innovation

This session will show how to design Voice AI for execution, orchestration, and scale—not just conversation.

What You’ll Learn

Why Most Voice AI Pilots Fail to Scale

The problem with “call containment” as a success metric
Why deflection without resolution increases downstream work
What separates stalled pilots from production-ready deployments

Voice AI as an Agentic Interface

Discover how modern voice agents:
Understand intent and context in natural conversations
Integrate with EHRs, RCM systems, CRMs, and scheduling platforms
Execute multi-step workflows instead of just collecting information

Where Voice AI Is Delivering Real ROI Today
Real-world impact across:
Access & Front Door Operations

Appointment scheduling and rescheduling
Referral intake and status checks
Pre-visit reminders and instructions
Revenue Cycle Operations

Eligibility verification
Prior authorization workflows
Claim status inquiries and payment follow-ups
Care Operations (Non-Clinical)

Post-discharge outreach
Care coordination follow-ups
Administrative task closure

From Channel Strategy to Operational Automation
Learn how high-performing organizations treat voice as one interface within a broader agentic system, where:

Voice triggers workflows
Digital agents complete system-level tasks
Humans intervene only for exceptions

A Scalable Framework for Production-Grade Voice AI
BigRio’s proven framework for enterprise Voice AI:
Workflow → Agent → Voice → Governance → Measurement

Define end-to-end workflows before deploying voice
Build agents designed to execute—not just converse

Embed governance, compliance, auditability, and human-in-the-loop

Measure success through cycle time, cost reduction, and experience

Who should attend

Healthcare & Pharma Executives
Digital Transformation & Innovation Leaders
Access, RCM, and Operations Leaders
CIOs, CTOs, and IT Decision-Makers
AI, Data, and Automation Teams

Our previous webinars had attendees from these companies (and more):

Speakers

Rohit Mahajan
CEO & Managing Partner, BigRio and Damo
Healthcare strategist, author, and host of The Big Unlock podcast. Rohit brings a blend of digital health product experience and systems-level thinking — helping health leaders design pragmatic AI and digital front-door strategies that align with clinical priorities and patient outcomes.

Ritu M. Uberoy
Managing Partner, BigRio and Damo
Healthcare transformation leader focused on applying digital technologies across clinical operations and patient experience. Ritu combines operational depth with a clinician-centered approach to designing safe, scalable conversational experiences.

Testimonials

“Gathering a diverse group of clinical and technical leaders, the BigRio/Damo GenAI Workshop offered fresh insights into the current use of AI in healthcare, emerging digital health advancements, and common industry challenges during its keynotes and table workgroups, making the day thoroughly enjoyable, and leaving me anticipating the next workshop.”

“Attending the BigRio GenAI workshop was an eye-opening experience, especially when thinking about how AI can support the well-being of young people. As we redesign selfsea, a digital product that fosters connection and support for youth, the insights gained on AI’s potential to enhance human connection were invaluable. The workshop highlighted how AI can address real-world challenges, including youth loneliness, and help us provide personalized, scalable resources. This session affirmed the importance of co-creating with young people and leveraging AI to build a more inclusive, impactful platform.”

“Damo/BigRio organizes a comprehensive primer to GenAI which provides relevant context to the current AI tools and applications in the industry. The session is hands-on and I walked away energized and more knowledgeable about the possible limitations and more importantly the power of AI to transform quality, experience, equity and cost in healthcare.”

“Attending GenAI workshop organized by BigRio and DAMO was an enlightening experience that left me feeling inspired to explore further. The speakers were knowledgeable and passionate about the subject matter, making the sessions engaging and thought-provoking. One aspect that stood out to me was the emerging applications of GenAI across various industries. From media, technology to healthcare and life sciences, the possibilities are endless. Overall, I would highly recommend this workshop to anyone interested in diving into the world of generative AI.”