Designing Voice Agents That Work – Real-World Use Cases, Tools, and Strategies

Wednesday, August 27, 2025 · 10:00 AM – 11:00 AM ET

Overview

Voice agents are redefining how businesses across industries—from healthcare, big pharma, financial services and retail to media and customer support—engage with users. But building a voice agent that actually works requires far more than just good speech recognition. It demands thoughtful design, robust architecture, contextual intelligence, and real-world testing.

Join us for an interactive webinar where industry experts and technologists from BigRio break down what it really takes to build effective, scalable voice agents. You’ll get a look under the hood at real-world implementations across sectors and discover the tools, frameworks, and design strategies that drive success.

Whether you’re exploring voice automation or scaling existing deployments, this session will equip you with valuable insights and next steps.

Our Webinar had Attendees from these Companies (and more):

What You’ll Learn

Real-world use cases across financial services, retail, media, e-commerce, and contact centers
What separates a “voice agent that works”—versus one that drives users away.
How to integrate voice agents with your existing workflows and systems
Lessons from deployed solutions—and the pitfalls to avoid

Who Should Attend:

CX, Digital Transformation, and Innovation Leaders
Customer Experience and Contact Center Heads
Technology Leads in Healthcare, BFSI, Retail, E-commerce, Media, and B2C Enterprises

Why Attend

Explore best practices for designing and deploying intelligent voice agents
See real examples from industries that are leading the way in voice automation
Understand how to create scalable, secure, and user-friendly conversational experiences
Interact with experts and get your questions answered live

Featured Speakers

Ritu M. Uberoy
Managing Partner, BigRio and Damo

Ritu has over twenty-five years of experience in the software and information technology industry in the United States and India. She established Saviance Technologies in India and has been involved in the delivery of several successful software projects and products to clients in various industry segments. Ritu completed AI for Health Care: Concepts and Applications from the Harvard T.H. Chan School of Public Health and Applied Generative AI for Digital Transformation from MIT Professional Education. She has successfully taught Gen AI concepts in a classroom setting in Houston and in workshop settings to C-Suite leaders in Boston, Dallas, and Cleveland. She attended HIMSS in March 2024 at Orlando and the Imagination in Action AI Summit at MIT in April 2024. She is also responsible for the GenAI Center of Excellence at BigRio and the DigiMTM Digital Maturity Model and Assessment at Damo. Ritu earned her Bachelor’s degree in Computer Science from Delhi Institute of Technology (now NSIT) and a Master’s degree in Computer Science from Santa Clara University in California. She has participated in the Fellow’s program at The Wharton School, University of Pennsylvania.

Rohit Mahajan
Managing Partner and CEO, BigRio and Damo

Experienced entrepreneur and leader with a demonstrated history of working in the information technology and software industry. Expertise in the development & design of innovative solutions for clients in Healthcare, Financial Services, Retail, Automotive, Manufacturing and other industry segments.

Skilled in Business and IT Strategy, M&A, Planning, Operations Management, Sales & Marketing and Global Delivery.

Rohit brings his passion for the cutting edge AI technologies to BigRio, a technology consulting firm empowering data to drive innovation and advanced analytics. BigRio specializes in Machine Learning, Big Data, Natural Language Processing and Custom Software strategy, analysis, architecture and implementation solutions. The BigRio team is an elite group, shining when tasked with complex missions; whether it’s assembling mounds of data from a variety of sources, surfacing intelligence with Neural Networks, or building high-volume, highly-available systems, BigRio consistently delivers.

Rohit holds Bachelor’s degree in Electronics and Communications Engineering, is Wharton School Fellow and a graduate from Harvard Business School.

Reserve Your Spot

(Limited seats. Zoom link will be shared upon registration.)

Hosted by BigRio

BigRio helps enterprises build and deploy advanced AI and voice technologies that transform customer engagement and operational efficiency.

Testimonials

“Gathering a diverse group of clinical and technical leaders, the BigRio/Damo GenAI Workshop offered fresh insights into the current use of AI in healthcare, emerging digital health advancements, and common industry challenges during its keynotes and table workgroups, making the day thoroughly enjoyable, and leaving me anticipating the next workshop.”

“Attending the BigRio GenAI workshop was an eye-opening experience, especially when thinking about how AI can support the well-being of young people. As we redesign selfsea, a digital product that fosters connection and support for youth, the insights gained on AI’s potential to enhance human connection were invaluable. The workshop highlighted how AI can address real-world challenges, including youth loneliness, and help us provide personalized, scalable resources. This session affirmed the importance of co-creating with young people and leveraging AI to build a more inclusive, impactful platform.”

“Damo/BigRio organizes a comprehensive primer to GenAI which provides relevant context to the current AI tools and applications in the industry. The session is hands-on and I walked away energized and more knowledgeable about the possible limitations and more importantly the power of AI to transform quality, experience, equity and cost in healthcare.”

“Attending GenAI workshop organized by BigRio and DAMO was an enlightening experience that left me feeling inspired to explore further. The speakers were knowledgeable and passionate about the subject matter, making the sessions engaging and thought-provoking. One aspect that stood out to me was the emerging applications of GenAI across various industries. From media, technology to healthcare and life sciences, the possibilities are endless. Overall, I would highly recommend this workshop to anyone interested in diving into the world of generative AI.”