Upcoming event - Damo Consulting

Thursday, 16 April 2026 · 10:00 - 11:00 AM ET Register via Zoom One-Click Registration via LinkedIn Most healthcare and pharma organizations have experimented with Voice AI—but few have successfully scaled it beyond pilots.In this webinar, BigRio explores how leading organizations are moving from isolated voice pilots to enterprise-grade Voice AI deployments that execute real workflows, integrate with core systems, and deliver measurable operational ROI.Learn why traditional voice bots plateau in value—and how agentic voice agents are redefining access, revenue cycle, and care operations across healthcare and life sciences.Why This Webinar MattersMany Voice AI initiatives fail because they focus on call deflection instead of task completion.Common challenges include:Voice agents that route calls but don’t resolve workLimited integration with EHR, CRM, scheduling, and billing systemsHandoffs that restart work for staff instead of reducing workloadGovernance and compliance slowing down innovationThis session will show how to design Voice AI for execution, orchestration, and scale—not just conversation.What You’ll LearnWhy Most Voice AI Pilots Fail to ScaleThe problem with “call containment” as a success metricWhy deflection without resolution increases downstream workWhat separates stalled pilots from production-ready deploymentsVoice AI as an Agentic InterfaceDiscover how modern voice agents:Understand intent and context in natural conversationsIntegrate with EHRs, RCM systems, CRMs, and scheduling platformsExecute multi-step workflows instead of just collecting informationWhere Voice AI Is Delivering Real ROI TodayReal-world impact across:Access & Front Door OperationsAppointment scheduling and reschedulingReferral intake and status checksPre-visit reminders and instructionsRevenue Cycle OperationsEligibility verificationPrior authorization workflowsClaim status inquiries and payment follow-upsCare Operations (Non-Clinical)Post-discharge outreachCare coordination follow-upsAdministrative task closureFrom Channel Strategy to Operational AutomationLearn how high-performing organizations treat voice as one interface within a broader agentic system, where:Voice triggers workflowsDigital agents complete system-level tasksHumans intervene only for exceptionsA Scalable Framework for Production-Grade Voice AIBigRio’s proven framework for enterprise Voice AI:Workflow → Agent → Voice → Governance → MeasurementDefine end-to-end workflows before deploying voiceBuild agents designed to execute—not just converseEmbed governance, compliance, auditability, and human-in-the-loopMeasure success through cycle time, cost reduction, and experienceWho should attendHealthcare & Pharma ExecutivesDigital Transformation & Innovation LeadersAccess, RCM, and Operations LeadersCIOs, CTOs, and IT Decision-MakersAI, Data, and Automation TeamsOur previous webinars had attendees from these companies (and more): SpeakersRohit MahajanCEO & Managing Partner, BigRio and DamoHealthcare strategist, author, and host of The Big Unlock podcast. Rohit brings a blend of digital health product experience and systems-level thinking — helping health leaders design pragmatic AI and digital front-door strategies that align with clinical priorities and patient outcomes.Ritu M. UberoyManaging Partner, BigRio and DamoHealthcare transformation leader focused on applying digital technologies across clinical operations and patient experience. Ritu combines operational depth with a clinician-centered approach to designing safe, scalable conversational experiences. Register via Zoom One-Click Registration via LinkedIn Testimonials “Gathering a diverse group of clinical and technical leaders, the BigRio/Damo GenAI Workshop offered fresh insights into the current use of AI in healthcare, emerging digital health advancements, and common industry challenges during its keynotes and table workgroups, making the day thoroughly enjoyable, and leaving me anticipating the next workshop.” Dan Dzina - MBAChief Operating OfficerCosan Group “Attending the BigRio GenAI workshop was an eye-opening experience, especially when thinking about how AI can support the well-being of young people. As we redesign selfsea, a digital product that fosters connection and support for youth, the insights gained on AI’s potential to enhance human connection were invaluable. The workshop highlighted how AI can address real-world challenges, including youth loneliness, and help us provide personalized, scalable resources. This session affirmed the importance of co-creating with young people and leveraging AI to build a more inclusive, impactful platform.” Chris Wilson, MPHAVP, Digital Impact “Damo/BigRio organizes a comprehensive primer to GenAI which provides relevant context to the current AI tools and applications in the industry. The session is hands-on and I walked away energized and more knowledgeable about the possible limitations and more importantly the power of AI to transform quality, experience, equity and cost in healthcare.” Helen KotchoubeyChief of Staff at NewYorkPresbyterian Brooklyn Methodist Hospital “Attending GenAI workshop organized by BigRio and DAMO was an enlightening experience that left me feeling inspired to explore further. The speakers were knowledgeable and passionate about the subject matter, making the sessions engaging and thought-provoking. One aspect that stood out to me was the emerging applications of GenAI across various industries. From media, technology to healthcare and life sciences, the possibilities are endless. Overall, I would highly recommend this workshop to anyone interested in diving into the world of generative AI.” Manjiree ParandekarSr Manager, Customer PortalBaylor Genetics Previous GenAI Workshops Past event The Human–AI Partnership: Voice Agents as Healthcare’s New Front Door Past event Designing, Deploying, and Scaling Voice Agents in the Healthcare Ecosystem Past event Designing Voice Agents That Work – Real-World Use Cases, Tools, and Strategies Past event Agentic AI and Voice Agents in Healthcare and Pharma Past event Agentic AI in Healthcare Past event Agentic AI in Healthcare and Pharma Previous Next Explore GenAI Solutions with Our Experts Snapshots from Boston Event, September 2024 Snapshots from Dallas Event, September 2024 Snapshots from Boston Event, March 2024 Snapshots from Cleveland Event, April 2024

Category: Upcoming event

From Pilot to Production: Deploying Voice Agents Across Healthcare & Pharma

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