What health systems must do to accelerate digital transformation

What health systems must do to accelerate digital transformation In a recent study based on focus group discussions with 40 health system CIO’s who are members of CHIME, we found that most CIO’s defined “digital” as a reimagining of business processes and patient experiences. Healthcare consumerism and the emergence of non-traditional players is a particularly […]

How Amazon, Walgreens and Walmart are changing the landscape for online patient experience

A slew of consumer health apps from non-traditional players have hit the market lately. Traditional healthcare providers are also stepping up to meet consumer needs and preferences. As the cost of employer-provided healthcare breaches the $20,000 a year mark for a family of four, Walmart’s corporate slogan of “Save Money. Live Better” couldn’t be more ironic. Not […]

Healthcare data’s moment of lift

The unlocking of patient data is leading us to a future when health care will be a vastly improved experience with superior outcomes. However, there will be guard rails around consumer access to personal health records. Data wants to be free. Data also wants to be in free markets. A slew of newly announced initiatives […]

Health System ITO Contract Restructuring

Health System ITO Contract Restructuring The client, a major health system, needed expert help to restructure a large outsourcing contract for improved servicequality, while adjusting contract pricing to reflect significant scope changes and market benchmarks Background The client had entered into a very large IT outsourcing contract with a global services provider with a significant […]

The New Innovation Model: Monetizing Healthcare Data

The New Innovation Model: Monetizing Healthcare Data Healthcare enterprises are launching programs to monetize patient medical data by offering access to researchers and innovators. How these initiatives can benefit all stakeholders (or leave out some). As digital health innovators and healthcare enterprises alike try to improve access, convenience, and outcomes for healthcare consumers, data is […]

The Healthcare Chatbots Are Coming. Be Afraid. Or Not.

Rise of the Chatbots: Embracing the Future of Healthcare Interaction Healthcare chatbots can address some of the most pressing challenges for healthcare providers today. However, the benefits come with some downsides. My first instinct on being hit with the flu (after consulting Dr. Google, of course) was: I’m fine, I don’t need to go to […]

Digital Front Doors – the New Battleground for the Healthcare Consumer’s Attention

Digital Front Doors – the New Battleground for the Healthcare Consumer’s Attention There is a huge opportunity now for the likes of CVS-Aetna and Walgreens to disrupt the status quo and win over disaffected healthcare consumers. Healthcare providers need a new approach to the primary care experience. Something’s afoot in the world of healthcare consumerism. […]

The Current State of Healthcare Digital Transformation

The current state of healthcare digital transformation Are we still seeing staff with no exposure to EHRs? What is the future of cloud migration, data analytics, and other emerging technology improving the healthcare industry? How does the shift to value-based care impact health systems? Digital transformation in healthcare should be – Patient-Centric (Individual) or Institutional? […]

How Close Are We to Platform Domination in Healthcare’s Digital Business Models?

Several technology firms are making attempts to dominate the digital health market. However, healthcare is very different from platform dominated markets in other sectors. Platform domination is a feature of several industry sectors, especially ones where there is a winner-takes-all outcome that is hard to replicate or compete against. Google dominates search. Amazon dominates e-commerce. […]

Aligning Stakeholder Groups in Enterprise Digital Transformation

Aligning stakeholder groups in enterprise digital transformation  Healthcare CIOs across the board are deeply involved in enterprise digital transformation today, with many either carrying the additional responsibility of Chief Digital Officer or transitioning into the role full time. However, digital transformation is more about culture change than about technology. While digital transformation is primarily IT-enabled, […]