Developing a vendor governance model for digital transformation for implementing a CRM solution

Developing a vendor governance and operating model for digital transformation for implementing a CRM solution Key points: a multi-year digital transformation program, enterprise-wide CRM implementation, need for multiple solution providers, a robust foundational blueprint for vendor governance The need for a vendor governance model to implement and maintain CRM solutions Client: A large regional physician-led […]

Designing a transformational solution for improved patient engagement in outpatient care

Designing a transformational solution for improved patient engagement in outpatient care Designing a transformational solution for improved patient engagement in outpatient care Key points: 6 months; 60 technical and functional requirements; a best-in-class solution approach for implementing the patient contact center transformation objectives Improve patient engagement to deliver superior outpatient care: Client: A large regional […]