The Power of Data: Optimizing Staffing & Service Levels in Healthcare Contact Centers
The ability to deliver seamless patient experiences depends on efficient, data-driven contact center operations. Fragmented contact centers with inconsistent staffing models can lead to long wait times, misaligned service levels, and patient frustration. By leveraging real-time data and centralizing operations, healthcare organizations can significantly improve efficiency, resource allocation, and the overall patient journey. The Role […]
Transforming Healthcare Data and Enhancing Patient Care with Digital Innovation
In the 153rd episode of The Big Unlock podcast, Dr. Mark Weisman, Chief Information Officer and Chief Medical Information Officer at TidalHealth, shares insights from his journey in healthcare IT. He discusses the challenges of transforming dirty, unstructured data into clean, actionable insights, the role of data governance in maintaining quality, and the latest patient […]
The Healthcare Digital Transformation Leader Weekly Newsletter Issue 298
Your weekly newsletter on digital transformation and digital health. View in browser February 05, 2024, Issue #244 Editor’s note This weekly newsletter is brought to you by the Damo and BigRio research and insights team. Was this forwarded to you? Subscribe to receive it directly in your inbox on Mondays. Questions or feedback? You can […]
The Healthcare Digital Transformation Leader Weekly Newsletter Issue 297
Your weekly newsletter on digital transformation and digital health. View in browser February 05, 2024, Issue #244 Editor’s note This weekly newsletter is brought to you by the Damo and BigRio research and insights team. Was this forwarded to you? Subscribe to receive it directly in your inbox on Mondays. Questions or feedback? You can […]
The Healthcare Digital Transformation Leader Weekly Newsletter Issue 296
Your weekly newsletter on digital transformation and digital health. View in browser February 05, 2024, Issue #244 Editor’s note This weekly newsletter is brought to you by the Damo and BigRio research and insights team. Was this forwarded to you? Subscribe to receive it directly in your inbox on Mondays. Questions or feedback? You can […]
The Healthcare Digital Transformation Leader Weekly Newsletter Issue 295
Your weekly newsletter on digital transformation and digital health. View in browser February 05, 2024, Issue #244 Editor’s note This weekly newsletter is brought to you by the Damo and BigRio research and insights team. Was this forwarded to you? Subscribe to receive it directly in your inbox on Mondays. Questions or feedback? You can […]
The Healthcare Digital Transformation Leader Weekly Newsletter Issue 294
Your weekly newsletter on digital transformation and digital health. View in browser February 05, 2024, Issue #244 Editor’s note This weekly newsletter is brought to you by the Damo and BigRio research and insights team. Was this forwarded to you? Subscribe to receive it directly in your inbox on Mondays. Questions or feedback? You can […]
The Healthcare Digital Transformation Leader Weekly Newsletter Issue 293
Your weekly newsletter on digital transformation and digital health. View in browser February 05, 2024, Issue #244 Editor’s note This weekly newsletter is brought to you by the Damo and BigRio research and insights team. Was this forwarded to you? Subscribe to receive it directly in your inbox on Mondays. Questions or feedback? You can […]
The Healthcare Digital Transformation Leader Weekly Newsletter Issue 292
Your weekly newsletter on digital transformation and digital health. View in browser February 05, 2024, Issue #244 Editor’s note This weekly newsletter is brought to you by the Damo and BigRio research and insights team. Was this forwarded to you? Subscribe to receive it directly in your inbox on Mondays. Questions or feedback? You can […]
Optimizing Patient Experience: Insights from Kristen Jacobsen
In the rapidly evolving landscape of healthcare, patient experience has emerged as a crucial factor in driving better health outcomes. At a recent session during Becker’s Digital Innovation + Patient Experience + Marketing Virtual Event, Kristen Jacobsen, Vice President of Marketing and Product Management at RevSpring, shared valuable insights on how healthcare organizations can optimize […]
