Q. What are the building blocks you work with as you approach your population’s digital needs or preferences?
Denise: You hit the nail on the head, here. We talk all the time about how there’s technology for sure, but it’s the process and people that that really drive the technology to be successful. You really need a combination of all of those things. The technology is almost the easy part.
Everybody talks about this one example—AI and healthcare and building AI models—but the key to making those successful is how you implement them and what happens to all that data. Where does it go? We can’t push everything back on the physicians like we’ve tended to do over time. So how do you deal with that?
Even if I think about the remote patient management solutions that we’ve built and I intentionally use the name “management” and not “monitoring”, it’s easy to monitor people remotely. That’s truthfully the easiest part because while you have to do some things right to drive engagement and make sure patients can actually do what they need to do, truthfully, that’s the easy part.
The hard part is, now that you’ve monitored them, what do you do? That’s where our programs focus. We’re very good technically and we take advantage of that but what do you need to build around that technology to drive outcomes? That is obviously what we all want to do.
