Wednesday, November 9 | 3:30 PM – 4:15 PM

About Session:

Track Session B – Delivering Care

As an integrated healthcare enterprise, Geisinger had to design a program to include member and patient experiences, along with a range of functions for marketing and sales operations. CRM is a strategy that requires the orchestration of a range of technology platforms and a customer data strategy that is able to identify, track and engage with members and patients seamlessly across their digital and physical engagement touch points. In this presentation, the speakers will describe the pioneering and breakthrough efforts to design and execute a CRM-led digital patient experience.

 

Session presentation

Speakers will describe:

  • How to effectively set up and operate a CRM Center of Excellence
  • The crucial importance of governance
  • The impact of a multi-vendor strategy
  • The inevitable trade-offs in a large, multi-year transformation project

Interview in Action @ CHIME ’22 – Paddy Padmanabhan, CEO, Damo Consulting

In this interview, by This Week Health at the CHIME22 Fall Forum, Paddy Padmanabhan, CEO & Founder of Damo Consulting talks about how digital transformation has evolved to focus on current economical challenges in healthcare, what decisions are the leaders in digital maturity have to face, three models of digital leadership and how do they work.

Paddy Padmanabhan<br><span style="margin-top:-50px;font-size:0.9em;color:black;">MBA, CPHIMS</span>

Paddy Padmanabhan
MBA, CPHIMS

Founder and CEO
Damo Consulting
Meet Paddy

John Kravitz<br><span style="margin-top:-50px;font-size:0.9em;color:black;">MHA, CHCIO</span>

John Kravitz
MHA, CHCIO

Former CIO
Geisinger Health

This event is hosted by

chime collegeofhealthcareinformativemanagement logo1
Damo Logo White

Get in touch!

One of our experts will get in touch with you shortly.

(815) 900-9840

info@damoconsulting.net

THE HEALTHCARE DIGITAL TRANSFORMATION LEADER

Join the digital healthcare revolution. Stay on top of the latest news, trends, and insights with Damo Consulting.

Sign me up for the latest news, trends, and insights from Damo.

Sign me up for the latest news, trends, and insights from Damo.

THE HEALTHCARE DIGITAL TRANSFORMATION LEADER

Join the digital healthcare revolution. Stay on top of the latest news, trends, and insights with Damo Consulting.

Sign me up for the latest news, trends, and insights from Damo.

THE HEALTHCARE DIGITAL TRANSFORMATION LEADER

Join the digital healthcare revolution. Stay on top of the latest news, trends, and insights with Damo Consulting.

;