Knowledge Center

KLAS First Look Report

Damo Consulting Digital Transformation 2022

Bringing Technology & Healthcare Expertise to Digital Initiatives

90.7

Overall customer satisfaction score

100%

Clients Will buy
again

The 2022 KLAS First Look report evaluates Damo Consulting’s client experience and overall customer satisfaction for organizations that have engaged with Damo Consulting on a digital transformation project. 100% of Damo Consulting clients confirm they will buy Digital Transformation advisory services again.

Strengths

Robust executive
involvement

The firm's nimbleness and ability to deliver

Robust framework and methodologies

A+

Improved Customer Experience

Improved Value

Improved Convenience

“I wanted Damo Consulting to help me define the important factors of our customer experience. I was interested in digital capabilities across the industry, what everyone else was doing, and the value of certain approaches, and those things were what was delivered. The engagement was well defined, and Damo Consulting delivered. The firm helped validate some things we were already doing and helped the rest of the road map take shape”

“The firm’s work wasn’t just okay; it was very good.”

“The firm’s key strengths are that they are a very nimble organization, they are always trying to find the right talent and fit, and they make good recommendations.”

Bottom line

Clients find Damo Consulting to be highly engaged and focused, resulting in strong perceptions of the firm’s ability to execute and meet expectations. Executive involvement is also rated very high. Many appreciate Damo Consulting’s specialty approach to digital transformation and say the firm doesn’t try to oversell.

The digital maturity model used by Damo Consulting is well designed and provides a good foundation for evaluating an organization’s digital technology capabilities and strategies.

KLAS’ Points to Ponder

Damo Consulting provides a well designed digital transformation model that is used to assess organizational status for digital capabilities. Model assessments allow the firm to establish effective road maps, digital strategies, and governance frameworks. Damo Consulting’s experience results in well-designed and planned digital processes and workflows. The firm’s clients consider them nimble, attentive, and customer focused.