Healthcare systems must have a strong data and analytics framework

Our 63rd guest on The Big Unlock podcast was Dr. Stephanie Lahr, CIO and CMIO of Monument Health. Monument Health is a community-based health system and is part of the Mayo Clinic Care Network. Dr. Lahr discusses how they transformed their healthcare delivery in a short span during the pandemic, why health systems must have a robust data and analytics framework, and how data can enable transparency in healthcare.

Data is the language of transparency in healthcare

In the post-COVID-19 era, it is important to ensure safety of both patients and physicians by using tools that can help augment care delivery, keeping in mind ease of access and security. The amount of data that is flowing in every day, and is available, can enable technology to monitor a larger group of patients by a smaller number of caregivers or providers. Healthcare systems must have transparency around patient data to explore and implement improvements within their systems. Data is the language of transparency; ease of availability and accessibility of data can help patients know more about their health information. 

“Healthcare systems now have an opportunity to improve quality and efficiency using strong data and analytics framework.” – Stephanie Lahr, The Big Unlock podcast, Episode #63

Automated tools in healthcare help maintain connectedness with patients

Monument Health is in South Dakota, where fifty percent of its population resides in rural areas. Before the pandemic hit, the health system was already using several antiquated tools such as telephones, paper fliers, questionnaires, and others to cater to the population spread apart by miles. The health system was in the process of implementing a telehealth strategy over a horizon of two years. As the pandemic hit, they were forced to convert this into a two months project. And soon started running virtual consultations using tools like COVID-19 nurse triage, remote patient monitoring, online testing, and more to manage their patients. Using automated tools, along with personalized patient experience, is the key to improve healthcare delivery.

“From a patient access standpoint, a major opportunity is a combination of using some automation, but also bringing in the personalization, that’s going to be the key in healthcare. Automation is how we maintain a personal experience using automated tools so that our teams can do more and can take care of more people, but it still feels personalized.”– Stephanie Lahr

Health systems must focus their shift from optimization to transformation

In the wake of COVID-19, the healthcare industry has seen dramatic changes both from the providers and patient’s standpoint. It is time for health systems to shift their focus from optimization to transformation. It is also essential to have strong partnerships and take the lead to transform the industry further.

 “Optimization of work will always be there, but we’ve got to start thinking transformation and we have to as IT leaders, be willing to lead the charge tightly connected to our clinical and operational counterparts. ” – Stephanie Lahr

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THE HEALTHCARE DIGITAL TRANSFORMATION LEADER

Join the digital healthcare revolution. Stay on top of the latest news, trends, and insights with Damo Consulting.