9 - 2020 - Damo Consulting

Monday, September 14, 2020In a recent Power Panel survey with Modern Healthcare, CEOs shared how they are using tech to change the way they engage with consumers in the midst of COVID-19. I share my thoughts on how healthcare is going to feel like a “drive-through” experience. The COVID-19 disruption has been an opportunity for cybercriminals. This past week, data breaches at a software company, Blackbaud, which helps hospitals with fund-raising from donors and patients, was at the center of security incidents involving personal data on tens of thousands of donors at Northshore Health System and Inova Health System. The incidents took place earlier in the year (during the initial peak of the pandemic). The software company made ransomware payments to regain access to impacted systems and obtain an assurance for the destruction of the stolen records. (One might be wondering why so much personal data on hospital patients is sitting in 3rd party servers belonging to a company not involved in care delivery). A separate research report points to an increased level of cyberattacks against telehealth vendors during the same period. My co-author Ed Marx and I concluded our 6-part webinar series on digital transformation best practices last week. You can watch the recording here. Ed and I will also be doing a session this week with CHIME on the major themes in our book (CHIME members and Foundation members can register here). My latest podcast guest is Marc Probst, Former CIO of Intermountain Healthcare and current CIO of ELLKAY. Take a listen. S. We’re still on the Amazon bestseller list! Signed copies of my new book Healthcare Digital Transformation are available at the link below. If you are interested in having me do a talk for your internal teams or your user groups on the book themes and current trends in digital health and digital transformation, drop me a line. Stay safe. Wear a mask. Podcast of the week In this episode, Marc Probst, who served as CIO of Intermountain Healthcare for 17 years, speaks about digital health technologies, telehealth, virtual visits, and how these will determine the future of healthcare. This Week in Digital Health Markets We are selectively featuring guest posts in our newsletter from senior leaders in healthcare and technology. Reach out to us if you would like to contribute a blog to one of our upcoming newsletters. Five Ways—Beyond Current Policy—To Truly Integrate Telehealth Into Primary Care Practices Why telehealth is struggling to integrate into primary care. Health Affairs CEO Power Panel: Strategies for consumer-centered care shift amid COVID-19 87% of CEOs, participated in Modern Healthcare’s Power Panel survey, said their organization had implemented new digital tools related to consumerism during COVID-19. Modern Healthcare Why Contact-Tracing Apps Haven’t Slowed Covid-19 in the US There’s way too many structural barriers in our health systems to overcome for contact tracing technologies to be effective. There’s a greater chance of the virus running itself out by the time we figure it all out. WIRED NorthShore health system says personal information of 348,000 people potentially exposed in data breach NorthShore University Health System said the personal information of about 348,000 people may have been exposed in a breach involving one of the health system’s vendors earlier this year. Chicago Tribune Inova Health System hit by breach at software vendor that affects 1 million Inova Health System in Falls Church, Va., is the latest health system to notify patients and donors that some of their personal data may have been exposed in a ransomware attack at software company Blackbaud. Modern Healthcare Targeted cyberattacks on telehealth vendors skyrocketed along with adoption, report finds According to a new report from cybersecurity ratings firm SecurityScorecard and dark web research company DarkOwl, as telehealth usage surged, so did targeted cyberattacks on telehealth providers. The analysis was done on security alerts sent to IT staff at 148 of the most popular telehealth applications and found they jumped 30% for the period March through April this year compared to period between Sept- Feb 2019. Healthcare Dive Chart of the Week Source: Modern Healthcare Research - A Power Panel survey of CEOs on patient-centered care Damo Consulting Thought Leadership and Research A mid-year review of the financial and market performance of global technology consulting firms in healthcare. The WITCH Monthly Monitor (August) - Our monthly update on major global IT consulting and services firms in healthcare provides the latest financial and market performance updates on WITCH companies along with other global IT consulting firms. *WITCH Monthly Monitor is now available as a free 1-year subscription with every purchase of The WITCH Report. Our CEO Paddy Padmanabhan and Ed Marx will discuss their new book 'Healthcare Digital Transformation' in the Part 6 of The HCI Group webinar series - Digital Unplugged: How to Enable Enterprise Digital Transformation Part 6: The Book This research paper, based on focus group discussions with CHIME members, discusses the challenges with digital transformation for mid-tier health systems and what CIOs must do to accelerate digital transformation in their organizations. Based on recent surveys and engagements with leading health systems by Damo Consulting, this paper provides best practices for a successful telehealth and digital front door programs in a post-COVID-19 era. This ebook is a snapshot of the more detailed whitepaper ‘Interoperability and Patient Access: what it is, who gets impacted, and how to plan for the future.’

Day: September 14, 2020

What healthcare CEOs are doing to shift to consumer-centered care

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